Shipping and Refunds Policy

Shipping Policy

All orders are processed and sent on the same day if the order is placed before 4pm (excluding weekends and holidays) and after receiving your order confirmation email. If the order is placed after 4pm, the order will be sent within 2 business days. You will receive another notification when your order has shipped. 

  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping Options

Price

2-5 Days Shipping Netherlands

5-10 Days Shipping Belgium

4.95

5.95

International Shipping Policy

We process orders within 1 business day, excluding weekends and holidays. Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Shipping Options

Estimated delivery time

Price

DHL

20-30 Day Shipping

Based on total order weight

Feddex

20-30 Day Shipping

Based on total order weight

NOTE: We are not responsible for shipping carrier delays.

Refunds Policy


We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@mimecosmetics.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

Order Process

01.

Orders are processed and sent on the same day if the order is placed before 4pm from Monday-Friday. If the order is placed after 4pm, the order will be sent within 2 business days. Excluding weekends and holidays. 

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at info@mimecosmetics.com . We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

Is it free shipping?

No, it is not free shipping unless you have a free shipping coupon.  

How long does it take to receive my order?

Orders are processed and sent on the same day if the order is placed before 4pm from Monday-Friday. If the order is placed after 4pm, the order will be sent within 2 business days. Excluding weekends and holidays. 
How will my order be shipped?

Your order will be shipped by one of these courier services, depending on your shipping address:
Netherlands: DPD or Post NL

Worldwide: FedEx, DHL
 

What are your shipping costs?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there.

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address.